Flower Delivery Express Complaints and Reviews

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Flower Delivery Express
Main address: 6677 Orchard Lake Rd. 48322-3404 West Bloomfield MI
, , admin@flowerdeliveryexpress.net
  • 402+16 mobile complaints
  • $32.1K claimed losses
  • $77 average
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Used them to deliver flowers and chocolate box on jul 29th to be delivered on jul 30th 2014. The recipient never received anything and i was charged $60. Now i m worried about my credit card information being stolen as well. Add comment

  • 18 hours ago
  • Flowers / Florist
  • Flowers Order
  • 6

I placed an order for flowers at 10:00 a.m. on July 29--not exactly a "peak" time of the year. It is now 6:00 p.m. on July 30 and not only has there been no delivery, the "customer service" department will not even acknowledge my requests for tracking information. I have tried both their on-line form as well as telephone request. An automated message says to leave my name, email address and... Read more

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  • 1 day ago
  • Flowers / Florist
  • West Chester, Pennsylvania
  • Flowers Delivery Service
  • 13

I ordered on line and specified delivery last Sunday. Got an email receipt confirming the order. Nothing had appeared by the end of the delivery day. I tried two phone calls, no response. Tried two emails, the second one cancelling the order. The next day (Monday) I got another billing statement and an email claiming that I they had not been able to reach me by phone. Nonsense, I was at the... Read more

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  • 1 day ago
  • Flowers / Florist
  • Los Angeles, California
  • Unreceived Flowers Arrangements
  • 11

I was in urgent need so i did not check review site. (Normally I do, but missed this time what a big mistake) On Sunday 7/27/2014 I ordered two Sprays of flowers for $280 to be delivered before noon on 7/28. They Never showed up. Their C.S. sucks big time. In fact it does not exist. They only hire courteous employees to take prompt order and charge your credit card. That is the extent of... Read more

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  • 1 day ago
  • Flowers / Florist
  • Coram, New York
  • Undelivered Flowers
  • 1
  • 15

I'm beyond furious! I was charged for not one but TWO orders I placed but both were never delivered! Tried getting ahold of customer service who is supposedly open 24 hours 7 days a week 365 days a year! What a load of ***! Can't get a hold of anyone UNLESS you'd like to place your order!!!!! Well needless to say I look like a smuck to my friend on her birthday with nothing showing up for her... Read more

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  • 1 day ago
  • Flowers / Florist
  • Hidden Service Charges
  • 30
Flower Delivery Express - Wish I could turn the clock back two hours!
1 of 6

So many issues! Hidden service charge of 19.99 Discount price mysteriously transformed to full retail at checkout. Two discount offers posted ON the site are not authentic links. The "Upgrade Now!" button is not a link. The mechanics of the site are unwieldy and amateurish, including the frequent refreshing that erases info you just entered, and the weird message entry panel that divides your... Read more

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  • Jul 25
  • Flowers / Florist
  • Midlothian, Illinois
  • Undelivered Flowers
  • 1
  • 31

I order flowers for my brother's funeral on 7/21/14 to be delivered on 7/23/14 and the flowers were never delivered. You should not have to be stressed out like that when you are already under stress. Made several calls and several emails, I called customer service and you cannot talk to a live person unless you are placing an order. The customer service reps I spoke to had no compassion and... Read more

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  • Jul 25
  • Flowers / Florist
  • Green Bay, Wisconsin
  • Flowers Delivery Delay
  • 15

On July 15th I sent my mother in law flowers for her Birthday. I had even paid extra for same day delivery. The next day (16th of July) I asked her if she received flowers and she did not. I sent an email requesting the status of delivery, no response was given. The next day (17th) the flowers showed up, however I'm concerned what they really looked like and if they even had correct information.... Read more

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  • Jul 24
  • Flowers / Florist
  • Prescott Valley, Arizona
  • Undelivered Flowers
  • 15

i ordered flowers last saturday to be delivered on monday.... been on the outs wit barb for several months and thought roses would help. wel low and behold,,, the flowers never were delivered and it REALLY!!!!! messed it all up... cant get a hold of anyone... numerous emails and a bunch more phone calls... wish i knew what florist they used in prescott valley... do not and i repeat do not use... Read more

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  • Jul 24
  • Flowers / Florist
  • Flowers Order
  • 11

I ordered flowers for delivery 07/22 or at latest 07/23 - confirmation showed requested delivery of 07/28! I called, cannot reach a REAL person, sent 3 emails with no response YET, did a tracer on my order number - and no update yet! I would not use this service again, and have requested to cancel my order - BUT once again, no response... Poor, Poor service - save your money call Teleflora! ... Read more

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