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  • Customers like
    • Website easy to use 6
    • Great website 6
    • It seemed like a great website 5
  • Customers don't like
    • Customer service 79
    • False advertisement 69
    • False advertising 39

DO NOT USE!!!!!! This is the worst, the shoddiest, the most screwed up online company I've ever had the misfortune to deal with. 7 days and I still do not have my flowers and I have called them now...20+ times. It's actually hilarious how totally screwed up they are. You get hung up on. You get promised the moon in credits. You get promised that this "never happens" and your flowers will be... Read more

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This is the worst experience ever. I was told I have a credit, and when I ordered the flowers, they were not only delivered late, but the flowers died after a day. I don't know if it is a scam because I keep getting e nails saying I have a $61 credit and every time I try to contact FDE via e mail or phone, I do not hear back. Add comment

First the order got delivered at 9:30 pm after order was placed early afternoon. Second we ordered Peonis and we received roses we could have bought at the corner of the highway. Not acceptable. To top it off they must outsource customer service because service is horrible and can barely understand them. I had to call over 5 times before getting a manager on the phone due to me not having the... Read more

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I do about 50% of my shopping online and I have to say this is by far and away the worst experience that I have ever had. Initially I placed my order and with a discount I was notified that it would be around $50, no biggy. I also payed extra to have these flowers delivered and to have them rush delivered the same day. After completing my order I was sent a receipt for the amount of $80. At first... Read more

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While trying to grieve and express condolences, I went online and searched flower delivery for kelowna. Flowerdeliveryexpress.com was immediate on the search engine. I placed an order which looked like it would be around 60 dollars and on checkout with all the added hidden costs, it is 91.06 and now that is US funds so 128.46 CDN. I immediately called company and kimmie said to call back... Read more

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So I have an earned credit of 61.27 that has been there since last year around this time. I haven't used it nor will I use it. I want my money back to my Visa, which they have on record because I will not be using their services anytime in the future. Their was no option to even get credit back nor did I see it under their policy. Also I keep getting emails everyday which *** me off because I... Read more

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I ordered flowers that said 14.99.... After you put payment info in I was charged 64.00. You are unable to review anything before you are charged. I called them numerous times, filled out complaint forms and never heard anything from them. The flowers that were received was a hot mess! Add comment

I ordered flowers to be delivered to my niece for her 13th birthday - to be delivered to her school and they didn't get it done. They even sent me a email stating that the order was place and would be delivered. We don't live in the same city, so it was going to be a big surprise. This is the worst service, I'm so disappointed. You only turn 13 once. The CSR was not that sympathetic. This was... Read more

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First order they screwed me out of $61.24 ..they emailed me and said I had $61.24 in credit..so like a fool I ordered an item priced at $74.99 (you can not get the discount price when you use a credit). After my credit was applied the fee was to be $13.75..added a card at $4.99..total due $18.74..great deal right? I hit submit and a new screen popped up..they tacked on shipping cost $19.99... Read more

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I just ordered flowers yeaterday! Ready to hear my experience! They are a complete scam! At checkout it said 39.00 when I looked at my credit card statement a day later it was 75! So I called and they didn't even send me an email bc they had the wrong email when I even called them to tell them I need my email no email. They overcharged me or of NOWHERE! When I told them this is what they said the... Read more

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