Submit ›
or
  • Customers like
    • Never having to do business with again 14
    • It seemed like a great website 8
    • Website easy to use 8
  • Customers don't like
    • Customer service 84
    • False advertisement 70
    • False advertising 43

No flowers delivered. Despite having ordered in Canadian funds on a Canadian website and receiving the quote and confirmation in Canadian funds, we were then charged in US funds adding $33 to our bill. We had confirmed on the day of delivery via phone that they flowers were on their way. The next morning, still nothing. This company ruined a surprise for my mother's 90th birthday which I will never have the opportunity to do again. Thank you for absolutely nothing other than disappointment, a hefty bill, frustration, and still no service. Read more

Was this review helpful? 0 0

I wanted to order same-day flowers for my daughter's concert performance. The order went through and they took my money, but then I got a call ten minutes later, claiming the order would not be able to happen and that I needed to respond to an email I had received. I called in and was put on permanent hold. Half an hour later, I got the email claiming I should choose to either cancel the order or to have it sent the next day, both of which would result in a credit to my account. I figured it was better late than never, so chose the option... Read more

Was this review helpful? 0 0

My mother ordered from them, and never got the flowers she ordered. She called 30 times or more with no result, and hard to speak to people in English. They keep giving her problems. She calls, they ask her for her "Order Number & E-Mail Address" about 100 times before transferring her to another department, and they then don't answer, and asks you to leave a voicemail, and they never call back. Do not use this service. If you do, you will get only problems. Not only will you not get your flowers, but you won't get your money back, unless you... Read more

Was this review helpful? 0 0

WORST EXPERIENCE OF MY LIFE! Terrible customer service and false advertising. My mother 2 weeks ago was moved into hospice care. I found a beautiful orange and yellow arrangement that i upgraded to premium. In the picture it showed premium as a very large beautiful arrangement. The drs told us my mom only had a few days left so we wanted to fill her room with flowers to make her smile. I spent $120 on the upgraded arrangment. And a teddy bear. And was told free shipping. The flowers arrived the same day which was great. When i saw them... Read more

Was this review helpful? 0 1

I wish I could give them zero stars. Literally the worst experience of my life. I ordered, then got a phone call the next day saying it couldn't be delivered and I would be refunded immediately. Almost a month and a half later after several un returned emails I got a hold of the customer service department and I have NEVER experienced such horrid service in my life. Got hung up on 3 times and transferred to a voice mail twice. FINALLY spoke to a manager who swore i was refunded and my credit card company was at fault. After calling my credit... Read more

Was this review helpful? 0 0

Buyer beware - DO NOT PURCHASE ANYTHING FROM THIS COMPANY! If I could give less than 1 star I would. I live in Vancouver, and used Flower Delivery Express to send flowers to a friend who had just given birth in Edmonton. First of all, I thought that I was purchasing $40 flowers, then when it came time to enter my credit card information the total charges came through at over $80 after all the ridiculous fees they add on! Secondly, when I got my credit card statement the charges came through in USD, even though it was a Canadian transaction... Read more

Was this review helpful? 0 0

I ordered an arrangement of fresh flowers for $29.99 and it ended up costing me $83.11. Totally a scam. Add comment

What an scam this company is!!!! I ordered an elaborate flowers worth about $360.00, to grandpa at the hospital fighting for his life whose kidney had started shutting down & doctors gave him 50,50 chance to live or die. We living opposit side of U.S. & so far away, not being able to do anything, we decided to send him a very expressive & expensive most beautiful flower arrangements, so we called this flower express company, which promises same day express delivery via their advertisements & in person via phone call. To make it short, not only... Read more

Was this review helpful? 0 0

I don't even know if this is a real company.This "company" take your order and money then sends an e mail stating that they did not deliver the and order after they call you to then leave a message after business hours to tell you that you have an email stating that the order was never delivered. Then they offer a rebate as if you would ever want to use their ridiculous service. Your choices are to cancel the order or take a rebate. I believe that having small print on FLORAL DELIVERY would be an unneccesary thing to have . It's flowers, it's... Read more

Was this review helpful? 0 0

Prices of the arrangements change everyday. Yesterday the arrangement I liked was $24.00, today it is $75.00. I had a $60 credit promo in my email, but when I went to place the actual order the total, AFTER using the credit, was $89.45!!! I opted for the standard delivery service, I did not upgrade the arrangement, and I did not add a balloon or stuffed animal! I clicked off the site before clicking process and now I'm worried, after reading their reviews, that they might still charge my card. PLEASE don't EVER use this company!!!! Such a... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Flower Delivery Express.
Filing a new complaint about
×