Flower Delivery Express - Failed Delivery (Twice)

Feb 07, 2013
review #382516

Ordered flowers for my girlfriend who had been in an accident that morning.Placed the order before 9:00 am with a promise of "delivered before 2:30 pm.

Never happened and no explanation when I called. They weren't even out for delivery at 2:30 pm. Rescheduled for priority morning delivery with an upgrade and a $40 credit to be offered on my next purchase. Never delivered the flowers and still no explanation.

At some point, the purpose of sending a bouquet to her becomes a mute point. I asked for a refund and was told that they will offer me a $40 credit and an upgrade.

I asked if that was in addition to the one originally promised and she said no of course they can't do that.They will have to request and get approval for the full refund.

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