Chistian Uww
map-marker Plymouth, Connecticut

Refund is a total rip-off

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I ordered flowers for a family funeral, guaranteed delivery, and they did not arrive on time. I called FDE and was told I could get a refund to be used toward another order on their website. When I tried to order flowers for my mother's birthday, I found out the refund could only be off full price (12 roses for $69 without a vase?), and they added fees totaling $56. They didn't charge these prices or fees for the original order! Who would pay an extra $56 to have flowers delivered? These are the fees: Shipping/Service Charges: Our shipping/service charges for florist hand delivered flowers as well as all UPS/FedEx delivered items can range from $9.99 to $19.95. Sales Fee: Covers variable costs associated with fresh product availability year round. The Sales Fee can range from 6-12% of the total order cost, prior to discount. Standard Service: Based on your delivery requirements, a variable fee (ranging from free to 19.99) will be added to help ensure your arrangement is delivered the date you choose. The flowers I ordered were for delivery a month out, simple roses, to an elderly home minutes from the florist, and they are delivered to the front desk, just steps from the curb--easiest case scenario, but they charged the maximum amount for every fee. They made the refund worthless- if I use it to buy ANY flowers on the website, with the added fees I have to pay more than the refund. If I don't use it, I lose it, so either way they rip me off. It is too late now to go to my credit card because I waited to use the refund until my mother's birthday. UNFAIR, UNSCRUPULOUS BUSINESS PRACTICES! OUTRAGEOUS FEES, DECEPTIVE REFUND POLICY. And customer service is no help HORRIBLE COMPANY!!
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Loss:
$60
Cons:
  • Outrageous fees cancel refund
  • Failure to deliver
  • Terrible customer service
Reason of review:
refund was a rip-off

Preferred solution: put full refund back on my credit card, or let me use refund without extra fees-which I already paid originally and they weren't refunded

Alonda Cii
map-marker Las Vegas, Nevada

They were delivered in two different pots.

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Flower Delivery Express - They were delivered in two different pots.
Updated by user Jan 20, 2016

The keep directing yor call to customer service who never picks up. The phone goes dead.

Original review Jan 19, 2016
I ordered two Peace Lily plants in beautiful grey pots. When the delivery came, on time, the plants were in good shape, but the planters were Cheap and Both Different!!! They said "They didn't have the right planters at the time of delivery so the gave me the ones available." That was a Big reason why I bought these plants from them. They should have called me! Two different planters? I should have gone in to a Flowers place and bought what I see.
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Cons:
  • Un-trustworthy
Reason of review:
Not as described/ advertised

Preferred solution: Let the company propose a solution

1 comment
Alonda Cii

Instead of 2 different codes#

For $50.00 a piece, why not send me the Comfort Planter

FDE.CPP. It is a Peace Lily in a Beautiful White Planter.

That would be wonderful for

Your mistake.

Rosezella Xkk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Revere, Massachusetts

Delivery not performed the promised date

I had the worst possible experience with this site. I bought flowers for my mother and were not delivered. My order was not delivered as promised. It was a gift for my mother. Can you imagine this? Buy a gift for the person you love most and it does not come? They actually managed to destroy my Mother`s Day. I have not received the return of my money. The phone never was answered and the email I sent was not answered. So, I hope to have my money back, since the order was not delivered. I hope no one has the same experience. I`m really sad. Paula Regina
View full review
Loss:
$150
Reason of review:
Problem with delivery

Preferred solution: Full refund

Anonymous
map-marker Terrytown, Nebraska

Flower Delivery Express Roses Flowers Review from Terrytown, Nebraska

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Well on May 18, 2016. I ordered FOR MY GIRLFRIEND who lives over 10 hrs away from me and I was unable to go be there for her birthday the 2 dozen premium red roses and a card with a message that I got from a George strait song so u know it was a romantic quote was set to be delivered sat may 21, 2016 @ 10:00am TX time when she received the arrangement there were only 18 red roses not the 24 that equal the 2 dozen and the card with the heart felt romantic message of LOVE was not sent so she got 18 roses and no card from me for her birthday, THANKS FLOWER DELIVERY EXPRESS U MADE ME LOOK LIKE AN *** AND A *** ON HER VERY VERY SPECIAL DAY...
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Reason of review:
Order processing issue
Anonymous
map-marker Charlotte, North Carolina

Flower Delivery Express - Bouquet Review from Charlotte, North Carolina

Flower Delivery Express - Bouquet Review from Charlotte, North Carolina
Flower Delivery Express - Bouquet Review from Charlotte, North Carolina - Image 2
This is the flower that I thought my mom was getting. The second photo is the one she got. It's nothing like I thought I was getting. It's pretty but when you order a certain flower that's what you except.
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Grayslake, Illinois

Flower Delivery Express Delivery Service Review

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My children sent me flowers from this website for Mothers Day and they never arrived. Customer service said that they were delivered. Well, they may have been delivered but NOT to my home. Very disappointed. Someone other than me Got my Mothers Day flowers.
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Reason of review:
Problem with delivery
Anonymous
map-marker New York, New York

Flowers ordered from Flower Delivery Express

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I was very disappointed with the flowers that I ordered. The picture was beautiful and I even paid extra for the "deluxe". I could have gotten better at Walmart for $9.99. The flowers were AWFUL. They were left on the front porch in a box the day BEFORE they were scheduled to be delivered, and then they were not arranged, only thrown in the box.  I was embrassed that I had even sent them.  I will never use this service again.  I believe the delivery people believed that I would never see the flowers because they were being delivered to a town many miles from me.  I am at least glad I saw them so I know never to order from this group again. 
View full review
Loss:
$80
Pros:
  • Beautiful photos on the website
Cons:
  • Quality of the flowers
  • Wrong colors and not upgraded
  • Quality of flowers
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous
map-marker Ocala, Florida

FlowerDeliveryExpress SCAMMED ME$$$$

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Ordered mothers day flowers. Ad stated 1/2 off and FREE shipping. Total shown when I input credit card, 39.99 plus tax. Fine, so I proceed to check out. SHOCK total AFTER they approve payment is 106.84!!! Junk fees like CraZy!! They had 3 days to ship. TODAY, Monday, no flowers to mom yesterday but an email from FDE stating problem offering 2 choices, CHOICE 1 or CHOICE 2. I choose #1 which is Refund and credit for future. Says refund will be done promptly. Call credit card company after failed attempts to reach FDE by phone(just endless voicemessages until they hang up). Credit company says fund are requested overseas and I cant DO SQUAT (file a dispute) until it posts. What a pain in the butt. DONT USE THIS PLACE!!!! Scammed out of 106.84!!!!!
View full review
Loss:
$107
Reason of review:
No flowers/No refund
Anonymous
map-marker Sugar Land, Texas

Short Review on May&nbs-04:00;21,&nbs-04:00;2016

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I ordered 64.00 worth of flowers on 4 30 for a funeral they never showed I called wanting my money back they said ten business days ! Here it is 5 21 no money I have called many times sick to death of this company I guess ill call the bbb my lawyer and the news im dead serious this is ridiculous get ready flowers express !
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Reason of review:
Problems with payment
Alonda Cii
map-marker Las Vegas, Nevada

Flower Delivery Express Peace Lily Review from Las Vegas, Nevada

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Flower Delivery Express Peace Lily Review from Las Vegas, Nevada
Flower Delivery Express Peace Lily Review from Las Vegas, Nevada - Image 2
I had my Gall Bladder taken out and all I wanted was my 2 Peace Lily's in their grey pots. I got 2 lowsy unmatching cheap pots.
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Reason of review:
Problem with delivery
Anonymous
map-marker Houston, Texas

Short Review on June&nbs-04:00;02,&nbs-04:00;2016

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Criminals!!! Losers!!! Awful!!! DO NOT order from these thieves!!!!
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Anonymous
map-marker Reynoldsburg, Ohio

Flower Delivery Express Same Day Delivery Service Review

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I ordered flowers same day they never arrived next day I talk to them they told me they would give me same-day delivery and make it an upgrade they didn't deliver that one either when I called back they told me they would put money back in my account seven days it's been 5 weeks. I did receive an email asking if I want to use my credit for flowers. Total joke
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Reason of review:
Problems with payment
Anonymous
map-marker Lawrenceville, Georgia

Flower Delivery Express - Spring Bouquet Review from Lawrenceville, Georgia

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I agree with the other review. My bank charged me a foreign exchange fee because this company charges outside of the US. They say they are domiciled in the US but the currency is not US currency. It takes forever to get customer service. When I finally got through, the rep was foreign and couldn't understand me. I finally hung up because I was so frustrated. Never again will I use this florist. I will warn any and everyone I know.
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Cons:
  • Poor service
  • Extra charges1
Reason of review:
Problems with payment
Anonymous
map-marker Orange Park, Florida

FRAUD ALERT, HORRIBLE COMPANY!

My husband purchased an order from this company on 05/05/2016 to be delivered to me on 05/06/2016 before Mother's Day. The order confirmation shows the amount charged to our debit card was $73.23 but the amount taken from our bank account was $73.96. Also, 05/06/2016 rolls around and no delivery. Next day, no delivery, Monday no delivery! Meanwhile calls were placed to the company since no delivery on 05/06/2016. No one answers the phone, you're told to leave a message yet no one calls you back. I've called about 10 or so times leaving messages and not one single call has been returned. I will be leaving horrible reviews for this company anywhere I can to prevent something like this from happening to someone else. I did contact my bank and have initiated a fraud claim to at least get our funds back.
View full review
Loss:
$74
Cons:
  • Left on hold then disconnected
  • Flowers not delivered
Reason of review:
Fraud, you charged an amount not shown on order confirmation, you neglected to deliver, you then neglect to answer the phone and call a person back after they have left you countless messages for a call back!!!

Preferred solution: Full refund

Anonymous
map-marker Moncton, New Brunswick

Flower Delivery Express Delivery Service Review from Moncton, New Brunswick

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No flowers delivered. Despite having ordered in Canadian funds on a Canadian website and receiving the quote and confirmation in Canadian funds, we were then charged in US funds adding $33 to our bill. We had confirmed on the day of delivery via phone that they flowers were on their way. The next morning, still nothing. This company ruined a surprise for my mother's 90th birthday which I will never have the opportunity to do again. Thank you for absolutely nothing other than disappointment, a hefty bill, frustration, and still no service.
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Reason of review:
Problem with delivery