2 comments

My elderly Mother ordered flowers to be delivered to the funeral home for her brother's funeral.

She was horrified and embarrassed by the flowers that were delivered.

After much run around, and numerous phone calls, we were finally able to get them to refund her the full cost. The policy that they were quoting was that their website says they can substitute if necessary. THIS is what their online policy actually says: "Occasionally, substitutions may be necessary to create your arrangement, due to the availability of certain plants/flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers/plants of equal or greater value." Look at the pictures and decide for yourselves. The first picture is shown as "best" and that is what we ordered and paid for. The other 2 pictures are what were delivered. The note looks like a 1st grader wrote it.

The refund, while expected, really isn't the point of this review. This company should not be allowed to get away with this sort of bait and switch.

I am submitting this review to warn others.

Review about: Funeral Flowers.

Review #608284 is a subjective opinion of a user.

Reason of Review / Monetary Loss Not as described / Not specified
Preferred solution Not specified

Had an Experience with Flower Delivery Express?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1083215

Flowers Express should be turned in to the States Attorneys Office for wire fraud by Monday December 28th,2015.

They charged 297.00 for a spray that never showed. Called them 6 times and was disconnected each time, actually they hung up.

Anonymous
#1037529

lmaooo the note

You May Also Like

Be Careful of being cheated by Flower Delivery Express Flower Delivery Express "I ordered a flower delivery to a funeral service from Flower Delivery Express. It turned out that the flowers they delivered doesn't look like on the picture you ordered. I..." Read more Flower Delivery Express - DON'T BE FOOLED!! Flower Delivery Express "Well I still will never order from them again. I had flowers sent to my cousin, when my Uncle passed away. They delivered them to her home, no..." Read more Flower Delivery Express - SCAM ARTISTS WITH A BUSINESS CARD - Never Again Flower Delivery Express "My husband wanted to surprise me, so he bought the Exquisite Upgrade for the European Floral Bouquet advertised on their website. The site wasn't working so he had to go..." Read more Flower Delivery Express - Review about Fde Valentines Day Flowers from Stratford, Connecticut Flower Delivery Express "The worse company EVER! My husband ordered a Valentine's day package for me & it was suppose to have a dozen roses and lilies with a bear and chocolate in..." Read more Smokey Bones - Lack of leadership Smokey Bones "Staff sucks. Drop and run service. Order was wrong, had to take my sandwich and menu to show their mistake. When corrected food arrived it was still wrong. And there..." Read more Everbuying - Great website to buy the latest gadgets Everbuying "I have already ordered multiple items from the website (mostly electronics) and so far I didn't have any issues. Everything was as described. Shipment was fast and the support department..." Read more Best Choice Products - ***, ***, ***!!!! Best Choice Products "I bought my son the ride on jeep for his first birthday and EVERYTHING was great for the first two weeks then the charger quit charging. I tried numerous times..." Read more Qugenix Rx Org - Very Poor Customer Service/ Product not what was advertised Qugenix Rx Org "I failed to read all the fine print, I assume. As I thought I was getting a 'free trial' just paying postage. Something that was suppose to make me look..." Read more