Flower Delivery Express - Did not deliver as shown on their picture online/no refund

I ordered the top of the line Bouquet of roses (Exquisite Upgrade) for my wife's first birthday as a mom back in August 2015 (VERY IMPORTANT AND MEANINGFUL).The bouquet showed online as having a minimum of 40 to 50 roses and I also paid all the express deliveries since it was a couple of days out, totaling $135.08 (I was ok with that).

Well the first delivery came subcontracted out by Harry's Famous Flowers and if it had 9 roses it was too many. I immediately called the customer relations line and waited a while then they had me on hold for another while and they finally said that they contacted the flower shop (Harry's) and they would re-deliver the next day the arrangement as posted online. The arrangement came and it now had about 12 - 14 roses, not even close. I called back again/complained and they promised a $25 refund but I didn't accept since the special moment/surprise I was looking for was lost and the arrangement was not as promised.

I asked for a full refund and Harry's could come back and pick up the arrangements. Neither happened and to make matters worse the flowers were dead in about 4 days. I called/emailed them back and eventually I received a call back promising a full refund. It is now October and I'm still waiting for the full refund.

This is the worst company I have ever dealt with online and as most comments I've read I believe them all.I uploaded the picture from the website and what my wife received.

This review is a subjective opinion of a user.
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More Review Details

Delivery Service
Customer service
Advertised vs Delivered
Turnaround Time
Diversity of Products or Services

  • What I liked
      No items
  • What I disliked
    • I was overcharged deceptively
    • Not what showed online

Reason of review:
not as described/no cust.service
Preferred solution:
Full refund
Monetary loss:
Product or service
Flower Delivery Express With Love Bouquet
Review category
Flowers / Florist
review #712389

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