Flower Delivery Express - Horrible,horrible,horrible....
People, please look for the local floral boutiques.This Company is a scam.
DO NOT buy anything from FLOWER DELIVERY EXPRESS. My boyfriend bought me flowers thorough this company which is a third party company. He paid for Platinum Roses with an Exquisite upgrade ( they look very beautiful online). Instead i received a completely different bouquet (if I can call it a bouquet) that had 4 small roses( about 8in each) and some wild flowers around them.
I called up the local flower shop that delivered my flowers to me and found out that they only got $40 for my order and they have a $10 delivery fee which left them with only $30 to complete the order. The total amount paid for my flowers was of $170 with $52 in savings which lead to a grand total of $117 So if the local shop got only $40 for my flowers QUESTION IS WHERE IS THE REST OF THE MONEY? I called customer service and complained . The agent I spoke with appeared to be very ignorant telling me that the details of my order were not correct when I have a printed summary of the order and all the charges for it.
She kept repeating that I don't understand in order to make me appear and feel like I have the wrong order and That I have no clue about what I was asking her. She tried to tell me that there wasn't an exquisite upgrade on my order and that was why the bouquet was so small when the local florist confirmed that on her attempt to let this company know that she doesn't have the flowers requested they replied back by saying that she could send whatever. I never got this issue resolved. I kept being put on hold until the call will go dead and on my request to speak with manager or someone higher I got hung up right in my face in a very disrespectful way and this is not acceptable.
THIS COMPANY NOT ONLY RIPS PEOPLE OFF OF THEIR MONEY BUT IT TREATS ITS CUSTOMERS LIKE ***!!!!!NEVER EVER ORDERING FROM THIRD PARTY COMPANIES AGAIN IN MY LIFE AND THIS IS A SHOUT OUT TO OTHER PEOPLE TO DO THAT TOO!!!
More Review Details
- Reason of review:
- Pricing issue
- Preferred solution:
- Deliver product or service ordered
- Monetary loss:
- Product or service
- Flower Delivery Express Platinum Roses
- Review category
- Flowers / Florist
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "By far the WORST arrangement of flowers I have EVER seen. They charged us $40. more than the cost. 3 separate delivery fees. 3 of the flowers are all but..."
- "AWFUL AWFUL AWFUL I order flowers for my friend who was having cancer surgery on her Birthday on Feb 18th. The website promised same day delivery and even gave me..."
- "I ordered a flower delivery to a funeral service from Flower Delivery Express. It turned out that the flowers they delivered doesn't look like on the picture you ordered. I..."
- "So it's obvious someone here go pissed and couldn't wait for their gear, caught an attitude with John, the owner of SOE and got fired as a customer. So here's..."
- "i have been a customer for years and my account was deleted with no explanation of why? i paid for and upgrade this week and the same day it went..."
- "My husband and I went to Hardees to grab something to eat thinking it would be a fast, easy and hot dinner. Well everytime I come to this location it..."
- "I have so far NOT rec'd 5 items. They wont refund, cause it shows it made it to my town 1 item didnt fit description 1 item is broken I..."
- "Purchased a new car and shopped around for a new policy because I have had nothing but horrible customer service from this company. Called FL to cancel my policy on..."
- "Could UPS be a sh**ier delivery service. I've had UPS deliver packages to my house many times and every time they have, there has been no knock on the door,..."