Not resolved
1.0
Details
Advertised vs Delivered
Customer service
Product or Service Quality
0 comments

ordered a floral arrangement for a family member's funeral.Had to change the date of delivery, but could never speak to anyone who knew what they were doing.

Their customer service is outsourced, so the people answering the phones had no clue, finally spoke with someone who took a message and was supposed to pass it on and left my phone number on a voicemail so someone could call me back; received a call back 7-8 hours later, needless to say I never got the date changed and the flowers were delivered a day too early. the flower shop they used sucked, a picture of the arrangement delivered was text to me and it looked pathetic. I paid for a premium yellow floral arrangement in a basket (plastic) and they delivered what looked like a house plant in a wicker Easter basket with yellow flowers in the front. The arrangement was supposed to be big enough to sit in a stand, I'm sure this pathetic arrangement they delivered didn't even fit in a stand.

Was totally ripped off. WILL NEVER USE THIS SERVICE AGAIN!!!!

Tried calling to complain and 3 days later i still have not spoken with anyone or received a call back.The flower shop they used was Graceland Florists in Mount Vernon New York, DO NOT USE THEM EITHER!!!!The picture on the left is what I thought I ordered and the picture on the right is what was delivered for $118.

This reviewer shared experience about "poor customer service and bad qaulity" and wants this business to offer any options to resolve the issue as the author lost $118. The author is overall dissatisfied with Flower Delivery Express and uploaded picture s. The most disappointing about flower delivery express arrangement from Flower Delivery Express was nearly impossible to talk to someone who can actually help you Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Flower Delivery Express.

Check out the best and the worst companies in Flowers / Florist category for more informed decision or compare Flower Delivery Express to other companies on our site.

Had an Experience with Flower Delivery Express?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Flower Delivery Express - Bouquet Review from Charlotte, North Carolina Flower Delivery Express "This is the flower that I thought my mom was getting. The second photo is the one she got. It's nothing like I thought I was getting. It's pretty but..." Read more Flower Delivery Express - Flowers Review from Stratford, Connecticut Flower Delivery Express "The worse company EVER! My husband ordered a Valentine's day package for me & it was suppose to have a dozen roses and lilies with a bear and chocolate in..." Read more Flower Delivery Express - Arrangement Review from Cleveland, Ohio Flower Delivery Express "First picture-what I ordered. Second picture-what I got. Paid for rush same day delivery, said it was delivered, was not. Called four times before I got any kind of response..." Read more Flower Delivery Express - They were delivered in two different pots. Flower Delivery Express "I ordered two Peace Lily plants in beautiful grey pots. When the delivery came, on time, the plants were in good shape, but the planters were Cheap and Both..." Read more Regency Furniture Fredricksburg Rip Off Regency Furniture "We bought a bedroom set and recliner sofa 6/30/17. Told 2 to 4 weeks by sales lady. When paying for it we were told up to 8 weeks and up..." Read more Great Value Shepherd's Pie Great Value "This was the worst Great Value product I have ever tried from Walmart. Following directions carefully, the end product was a sloppy mess. It was mostly just soupy mashed potatoes..." Read more CMR Construction And Roofing - Poor customer service and unacceptable business practices CMR Construction And Roofing "Ryne Peak of CMR came to my home on Sept 20th after Hurricane IRMA. Inspected the damage from the hurricane, took all kinds of pictures, said he would send all..." Read more Comcast - COMCRASH SUCKS!! 100mb/sec package, YEAH RIGHT!! Comcast "Supposed to be getting an "Upgraded" package @ 100mb/download, and I can barely get 25-39mb on a good day!! Cannot believe I have been a customer for more than 2..." Read more