I have tried contacting the office several times, and I either get hung up on, transferred which leads to dis-connected, reaching someone that cannot help me, or they simply cant understand English that well. I am HIGHLY upset with the service I have received from your company.
On February 3 I placed an order of flowers to my wife to be delivered around 2 pm that afternoon. By the time 4 pm came around and the flowers still had not been delivered I called your customer service, and was told my order wouldn't be delivered until that Friday now and I was upgraded. WITHOUT EVEN GIVING ME A CALL TO GIVE ME A HEADS UP!!! I ordered them on that specific date for a specific reason (anniversary) not to be delivered 3 days later.
Around 4 pm on the 3rd I called back and wanted a FULL refund of my $55.76. I was told it would be up to 7 business days to receive my refund, which I am very understanding about. Today marks the 8th business day and I still have yet to receive my money. This morning when I called I was told to contact my bank, which I did and they see no refund coming in from your company!!!
I have called a total of 7 times today and NO ONE will help me get my money back. I AM FURIOUS!!
I will never order from this company AGAIN! And I still do not have this issue resolved!!
This person wrote the review because of poor customer service at Flower Delivery Express. Reviewer claimed that he or she lost $56 and wants Flower Delivery Express to issue a full refund.
The most disappointing in user's experience was never received product. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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